WebBand has suspended service as of 12/30/2016, read more about it here.
Phone support ended on 12/30/2016, but you may email us your question at firstname.lastname@example.org and we’ll get in touch with you as quickly as we can.
E-Mail Migration/Change (suspended 01/31/2017)
Below are a couple articles on how you can migrate your email to a new provider. Please note that these features will discontinue when service is suspended on 01/31/2017.
- Auto Forwarding – how to I automatically forward messages to another e-mail account?
- Auto Responders – what is it and how do I set it up?
- Addressbook – how do I export my addresses so I can upload them to a new provider?
- Mail Forward – how do I forward messages I need to keep to a new provider?
Billing Questions (suspended 01/30/2017)
- How do I pay my bill online?
Credit card processing is also not available
Mail checks to 23403 E. Mission Ave. Liberty Lake, WA 99019
RoundCube WebMail (suspended 01/31/2017)
- Can I change the look of Roundcube? (skin or theme)
- How do I add a signature to an e-mail?
- How do I add contacts to my address book?
- How do I adjust the default time and date?
- How do I create a new message using my address book?
- How do I delete e-mail messages?
- How do I empty the trash? (or any other folder)
- How do I log-in to my e-mail account in a browser?
- How do I setup a new folder? (used to save messages on the server)
- How do I sort e-mail messages?
- How do I transfer a message to a folder that I’ve created?
- How do I update my bookmark/favorite?
- How do I use a contact list?
- Passwords – how do I change mine plus hints on creating a strong, secure password
E-Mail Questions (suspended 01/31/2017)
- I can receive mail, but cannot send mail using an external e-mail client
- WebMail REQUIRES cookies to be enabled – here’s how to do that
- How do I setup e-mail using Outlook?
- How do I setup e-mail using Thunderbird? (including importing your address book)
- How do I setup e-mail using Microsoft Mail?
- How do I setup e-mail using Mac Mail?
- How do I setup e-mail using Outlook Express?
- How do I setup a mail client to be the default email program?
- How do I setup e-mail for an iPad / iPhone / iPod Touch?
- Barracuda Spam Filter Instructions
- What is Web Mail? How to I access my Web Mail? Why should I use Web Mail instead of an external e-mail client?
DSL Questions (suspended 12/30/2016)
- DSL Modem troubleshooting (read this first)
- What does it mean if my DSL light is flashing?
- What does it mean if my Internet light is flashing?
- Review all Century Link modem configurations
- How do I configure an Actiontec GT784WGR modem? (buy this one)
- How do I configure a ZyXEL PK5001z modem? (may not work with WebBand)
- How do I configure an Actiontec C1000A modem? (may not work with WebBand)
- How do I configure an Actiontec Q1000 modem? (may not work with WebBand)
- How Do I configure an Actiontec GT701D modem?
- How do I configure an Actiontec M-1000 modem?
Dial-Up Questions (suspended 12/30/2016)
- What are the access numbers for WebBand’s Dial-Up service?
- How do I setup Dial-Up Service on a Windows XP system?
- How do I setup Dial-Up Service on a Windows Vista/7 system?
- How do I setup Dial-Up Service on a Mac OSX system?
- Where do I download SlipStream for Accelerated Dial-Up? (disconnected 09/01/2015)