Support

WebBand has suspended service as of 12/30/2016, read more about it here.

Phone support ended on 12/30/2016, but you may email us your question at support@webband.com and we’ll get in touch with you as quickly as we can.

E-Mail Migration/Change (suspended 01/31/2017)
Below are a couple articles on how you can migrate your email to a new provider. Please note that these features will discontinue when service is suspended on 01/31/2017.

  • Auto Forwarding – how to I automatically forward messages to another e-mail account?
  • Auto Responders – what is it and how do I set it up?
  • Addressbook – how do I export my addresses so I can upload them to a new provider?
  • Mail Forward – how do I forward messages I need to keep to a new provider?

Billing Questions (suspended 01/30/2017)

  • How do I pay my bill online?
    Credit card processing is also not available
    Mail checks to 23403 E. Mission Ave. Liberty Lake, WA 99019

RoundCube WebMail (suspended 01/31/2017)

  • Can I change the look of Roundcube? (skin or theme)
  • How do I add a signature to an e-mail?
  • How do I add contacts to my address book?
  • How do I adjust the default time and date?
  • How do I create a new message using my address book?
  • How do I delete e-mail messages?
  • How do I empty the trash? (or any other folder)
  • How do I log-in to my e-mail account in a browser?
  • How do I setup a new folder? (used to save messages on the server)
  • How do I sort e-mail messages?
  • How do I transfer a message to a folder that I’ve created?
  • How do I update my bookmark/favorite?
  • How do I use a contact list?
  • Passwords – how do I change mine plus hints on creating a strong, secure password

E-Mail Questions (suspended 01/31/2017)

  • I can receive mail, but cannot send mail using an external e-mail client
  • WebMail REQUIRES cookies to be enabled – here’s how to do that
  • How do I setup e-mail using Outlook?
  • How do I setup e-mail using Thunderbird? (including importing your address book)
  • How do I setup e-mail using Microsoft Mail?
  • How do I setup e-mail using Mac Mail?
  • How do I setup e-mail using Outlook Express?
  • How do I setup a mail client to be the default email program?
  • How do I setup e-mail for an iPad / iPhone / iPod Touch?
  • Barracuda Spam Filter Instructions
  • What is Web Mail? How to I access my Web Mail? Why should I use Web Mail instead of an external e-mail client?

DSL Questions (suspended 12/30/2016)

  • DSL Modem troubleshooting (read this first)
  • What does it mean if my DSL light is flashing?
  • What does it mean if my Internet light is flashing?
  • Review all Century Link modem configurations
  • How do I configure an Actiontec GT784WGR modem? (buy this one)
  • How do I configure a ZyXEL PK5001z modem? (may not work with WebBand)
  • How do I configure an Actiontec C1000A modem? (may not work with WebBand)
  • How do I configure an Actiontec Q1000 modem? (may not work with WebBand)
  • How Do I configure an Actiontec GT701D modem?
  • How do I configure an Actiontec M-1000 modem?

Dial-Up Questions (suspended 12/30/2016)

  • What are the access numbers for WebBand’s Dial-Up service?
  • How do I setup Dial-Up Service on a Windows XP system?
  • How do I setup Dial-Up Service on a Windows Vista/7 system?
  • How do I setup Dial-Up Service on a Mac OSX system?
  • Where do I download SlipStream for Accelerated Dial-Up? (disconnected 09/01/2015)