Category Archives: support

WebBand Suspending Service

Dear Faithful WebBand Customer,

It is with a heavy heart that we announce the suspension of WebBand services at the end of 2016. Over the past 10+ years, we have been honored to be your Internet Service Provider (ISP). We believe that moving forward, your ISP needs are best served by other providers in our area. We wanted to make the announcement now to provide you with sufficient time to transition to a new provider.

Effective 12-30-16, we will be suspending all connectivity services (i.e. DSL and Dial-Up services). You’ll need to make plans to migrate your internet access to a different service BEFORE that date. These are the steps we recommend you take:

The e-mail service will stay active until January 31, 2017. This will give you with some extra time to move your mail and let people know your new address. Please note that after December 30, 2016, NO support will be provided on the mail service. If you do nothing, you will lose your existing mail/addressbook on January 31, 2017. Again, please contact us when you are ready to close your email so we won’t unnecessarily bill your account. Below are some options you can consider for your e-mail:

We’ve created a couple articles are our website to help you migrate your mail ( Please take a moment to review them:

Thanks again for faithfully supporting WebBand. If you have questions, please send us a message at

WebBand Support

New Billing System Online

Last week, WebBand updated their billing system. It took a bit longer than expected and we’re still working through some small issues. But generally speaking, the service is now being run from the new system. So what does that mean for you?

First, we got a ahead of ourselves and invoiced service before some credits were applied. That means you may find an invoice that you already paid. If that is the case, please drop us a note to with the details and we’ll take care of it. Please note that if you call, we’ll try to get back to you, but with the holidays, we a little short staffed so an email may be a quicker response.

Second, some billing details didn’t transfer (mainly credit card numbers). If you were on auto pay and don’t get a receipt as your bill comes due, please give us a call and we’ll verify that the information was transferred. You can review your account online – see details below.

Third, the system kicks out a different style of invoice/statement than the old one. I think you’ll find it a bit easier to read. We’ll get some instructions online soon.

You can access the new system online. A bit more information is available with the new systems compared to the old one. You’ll need your registration number and contact password (sames as before). Details on how to access it can be found on our website:

Thanks for your patience with us as we made this change. We appreciate your business.

WebBand Billing & Support

PS: We hope that everyone has recovered from the wind storm!!

Upgrades & Service

Over the next few days, WebBand will be doing some back end upgrades. We don’t anticipate any service disruptions, but there are some unknowns.

Right now we plan to do the upgrades on Monday 11/02/2015 during business hours.

DSL Customers
If you have a DSL service from us, you may have to reboot your modem. If you find that your service is out, please do the following:

  1. Look at your DSL Modem. Is the Internet light off, red or blinking (flickering is fine)? If so, then reboot it.
  2. To reboot the modem, unplug it from power, wait 10 seconds and then plug it back in. Wait for the power light to go solid. Is the Internet light solid green? If yes, then you are good to go.
  3. If your Internet light does not come back on, please wait 30-60 minutes and reboot again. If it’s after 5pm, please contact support (509-688-2550).

Dial-Up Customers
You shouldn’t experience any disruption. If you get an authentication error while trying to connect, please wait 30-60 minutes and try again.

Wireless & E-Mail Only Customers
You will not experience anything – this upgrade only affects customers who are authenticating with us. Both wireless and e-mail are authenticated outside of these systems.

Next week, we’ll have a review on the new online billing system (really the only thing you should see that is different).