Here are some commonly asked questions about the TierPoint Backup service .

Service FAQ

• How do I register for service?
• What are the service plans?
• Is there a trial period?
  
• What's the difference between the Standard Version and Professional Version?

Backup/Restore FAQ

• How do I install the backup client software?
• How do I setup a backup set?
• How do I change my backup set?
• How do I change a scheduled backup?
• How do I manually run a backup?
• How long are files retained in my backup history?
• How do I change the retention period or backup history?
• How do I change the encryption password on my backups? 
• How do I recover my encryption password?
• How do I do an off-line backup?
• How do I restore files from a backup?

Support FAQ

• How do I reach support?
• How do I download the software client if I need to install it again?
  
• How do I recover or change my login password?
• How do I recover my encryption password?
• Removing CDP service from your PC
• How do I restart the Virtual Shadow Service?

Still have questions? Give us a call at (509) 688-2550 and we'll be happy to answer them!