E-Mail Questions

How do I setup e-mail using Outlook Express?
Open Outlook Express – press Start, select All Programs, click Outlook Express

Click on the Tools pull-down mean and then select Accounts

Click Add and select Mail

Type in the name you want people to see when they get e-mail from you. This can be anything you’d like it to be, but most people will put their full name or just a first name. What you type is what people will see – capitalization, punctuation, etc. are valid.

Enter your full e-mail address – i.e. customer@webband.com.

Verify that the Incoming Mail Server is set for POP3 (should be by default – if not, select it in the drop down box).

Enter your mail server information:
The settings are mail.webband.com for both Incoming and Outgoing mail servers.

Enter your account name (which is your full e-mail account) and password. If you don’t want to enter your password every time you download mail, put a check mark in the Remember Password box.

You’re done – now when you open Outlook Express, you can click the Send/Recv button and it will connect to the mail server and download your mail. Please don’t hesitate to contact us at (509) 688-2550 or (208) 292-5250 with questions.

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How do I setup e-mail using Microsoft Mail?
Click the Windows Button (Start Button)

Click E-Mail – Windows Mail in the top menu

Click the Tools menu

Click Accounts (you may see Microsoft Communities (default) in the list, if so, click on it once and then click Remove – click OK to confirm removal)

Click Add, then click E-Mail Account, then Next to continue

Enter your real name (i.e. John Doe) in the box next to Display Name, then click Next.

Enter your email address (i.e. jdoe@webband.com), then click Next.

Make sure Incoming e-mail server type is set to POP3

Enter mail.webband.com in the box below Incoming mail (POP3 or IMAP) server

Enter mail.webband.com in the box below Outgoing e-mail server (SMTP), then click Next

Enter your WebBand username (i.e. jdoe@webband.com) into the E-mail username box

Enter your password into the Password box, then click Next

Click Finish

Close Windows Mail

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How do I setup e-mail using Outlook?
In Microsoft Outlook, from the E-mail Accounts menu, select Tools.

On the E-mail Accounts wizard window, select Add a new e-mail account, and then click Next.

For your server type, select POP3 and then click Next.

On the Internet E-mail Settings (POP3/IMAP) window, enter your information as follows:

Your Name
Your first and last name.
E-mail Address
Your email address.
User Name
Your email address, again.
Password
Your email account password.
Incoming mail server (POP3)
mail.webband.com
Outgoing mail server (SMTP)
mail.webband.com

Click More Settings.

On the Internet E-mail Settings window, go to the Outgoing Server tab.

Select My outgoing server (SMTP) requires authentication.

Make sure “Use same settings as my incoming mail server” is selected.

Click OK and the NEXT to finish the setup.

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How do I setup e-mail using Thunderbird?
In Mozilla Thunderbird, from the Tools menu select Account Settings.

Select Email account, and then click Next.

Enter your name and e-mail address.

Select POP as the type of incoming server you are using. Your incoming server is mail.webband.com for POP. Click Next.

Enter your e-mail address for the Incoming User Name, and Outgoing User Name. Click Next.

Enter a name for your email account (suggest “WebBand”) and click Next.

Verify your account information and click Finish.

In the Account Settings window, select Outgoing Server. Make sure the outgoing server is “mail.webband.com”. Select Use name and password and enter your e-mail address. Thunderbird will ask you for your password the first time you try to send mail. Click OK.

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How do I setup e-mail using Mac Mail?
The first time you open Mail, it automatically sets up email accounts for you using the information from the .Mac pane of System Preferences and the Mail Setup Assistant. If no information is found, Mail guides you through the process of setting up a new account. You can create additional accounts at any time.

If you switch to Mail from another email application, you need to enter the account information from the other application in Mail. Before you begin, view the information in the other application, and write down the names of the incoming and outgoing mail servers, your account name and password, and whether it is a POP or IMAP account. If you have multiple accounts, get the information for each account.

To add an account:
Choose File > Add Account.
Choose your account type, such as POP or IMAP, from the Account Type pop-up menu and enter the information, based on your account type. If you aren’t sure about some of the fields, check with your Internet service provider (ISP) or mail account provider.

  • General information: Enter a description of the account. The description is shown in the mailbox list. If you have multiple accounts, enter something that will help you distinguish this account from others, such as “Tom’s work email.” You must also specify the full name to be displayed in outgoing mail, such as Tom Clark, and the email address to use in the From field when you send messages. For a .Mac account, you must enter your .Mac user name and password.
  • Incoming Mail Server: Enter the server (typically a POP or IMAP server) where your email waits for you to retrieve it. For example, mail.example.com. Enter your user name and password for this mail server. If you specified an Exchange account, you must specify the Outlook Web Access Server.
  • Outgoing Mail Server: Enter the server (also known as an SMTP server) that sends your email to its destination, as provided by your ISP or account provider. For example, smtp.example.com or relay.example.com.

Further define the new account you have just created. Choose Mail > Preferences, click Accounts, and select the new account in the list.

  • In the Mailbox Behaviors pane, select options for storing and deleting drafts, sent mail, junk mail, and trash. The options are different for the different kinds of accounts.
  • In the Advanced pane, select options to enable the account, include the account when checking for new mail, to manage offline viewing, and other options.

Support: http://www.apple.com/support/tiger/mail/

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I can receive mail, but cannot send mail using an external e-mail client.
If you use WebMail to get your mail, this does NOT affect you!

All SMTP traffic will be required to go through our mail server as of May 1, 2007. All other outbound SMTP traffic that does not go through our mail server will be blocked to stop all undesired email activity such as spam or worms being sent from our network to the Internet. To adjust your mail client to sent mail using our mail server, follow the instruction below:

MS Outlook
Click on the TOOLS pull down menu and select E-MAIL ACCOUNTS. Select the option to view or change e-mail accounts. Click on your WebBand mail address and click CHANGE. In this box, verify that the OUTGOING MAIL SERVER (SMTP) is set to: mail.webband.com.

Click the button More Settings… in the lower right-hand corner. The Internet Email Settings box appears.

Click on the tab Outgoing Server.

Click the check box My outgoing server (SMTP) requires authentication, and verify that Use same settings as my incoming mail server is selected.

MS Outlook Express
Click on the TOOLS pull down menu and select ACCOUNTS. Click the MAIL tab. Click on your WebBand mail address and click PROPERTIES. Click the SERVER tab. Verify that the OUTGOING MAIL SERVER (SMTP) is set to: mail.webband.com.

Under the Outgoing Mail Server section check the box My server requires authentication and click the Settings.. button.  The Outgoing Mail Server box appears.

Select the circle  Log on using and in the Account name field enter your email address, and then enter the password for this email account.

Check the box Remember password

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Mozilla Thunderbird
Click on the TOOLS pull down menu and select ACCOUNT SETTINGS. In the list on the left side of this box, at the very bottom is OUTGOING SERVER (SMTP); click that option. Verify that it is set for: mail.webband.com.

Open Thunderbird Mail. From the Tools menu select Account Settings. The Account Settings box appears.

In the white area on the left, select the entry Outgoing Server (SMTP). The Outgoing Server (SMTP) Settings appear on the right.

In the Server Name box verify that it has mail.webband.com in it. If it has a different address in it you should stop now and leave your settings as they are.

Verify that the Use name and password box is checked. Click on the box to check it, if it is not checked.

In the User Name box enter your email address.

Click the OK button on the bottom. Authentication has now been enabled. Please note, you will be prompted for your password the first time that you send email. Be sure to check the box Use Password Manager to remember the password, to avoid having to enter it every time that you send email.

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Barracuda Spam Filter Instructions
Quarantine Summary Report
The Barracuda Spam Firewall sends you a daily quarantine summary report so you can view the quarantined messages you did not receive. From the quarantine summary report you can also add messages to your whitelist, delete messages, and have messages delivered to your inbox. The following figure shows an example of a quarantine summary report.

To quickly deliver a message that is caught in the spam filter, click the DELIVER option.
To view your entire quarantine inbox or manage your preferences, click the link at the bottom of the message.

Managing your Quarantine Inbox
After logging into the quarantine interface, select the QUARANTINE INBOX tab to view a list of your quarantined messages (see image below). When you first start using the quarantine interface, you should view this list on a daily basis and classify as many messages as you can.

The Barracuda Spam Firewall has a learning engine that learns how to deal with future messages based on the ones you classify as spam and not spam. The learning engine becomes more effective over time as you teach the system how to classify messages and as you set up rules based on your whitelist and blacklist.

Clicking on an email displays the message.

Here is a list of the tasks you can perform on this page and what they do:

  • Deliver: Delivers the selected message to your standard email inbox. Note: If you want to classify a message or add it to your whitelist, make sure to do so before delivering the message to your inbox. Once the Barracuda Spam Firewall delivers a message, it is removed from your quarantine list.
  • Whitelist: Adds the selected message to your whitelist so all future emails from this sender are not quarantined unless the message contains a virus or banned attachment type. The Barracuda Spam Firewall adds the sending email address exactly as it appears in the message to your personal whitelist. Note that some commercial mailings may come from one of several servers such as mail3.abcbank.com, and a subsequent message may come from mail2.abcbank.com. See the section on managing your whitelists and blacklists for tips on specifying whitelists with greater effectiveness.
  • Delete: Deletes the selected message from your quarantine list. The main reason to delete messages is to help you keep track of which quarantine messages you have reviewed. You cannot recover messages you have deleted.
  • Classify as Not Spam: Classifies the selected message as not spam. Note: Some bulk commercial email may be considered useful by some users and spam by others. Instead of classifying bulk commercial email, it may be more effective to add it to your whitelist (if you wish to receive such messages) or blacklist (if you prefer not to receive them)./li>
  • Classify as Spam: Classifies the selected message as spam.

Adding Email Addresses and Domains to Your Whitelist and Blacklist
The PREFERENCES–>Whitelist/Blacklist page lets you specify email addresses and domains from which you do or do not want to receive emails.

Whitelist: The list of email addresses or domains from which you always wish to receive messages. The only time the Barracuda Spam Firewall blocks a message from someone on your whitelist is when the message contains a virus or a disallowed attachment file extension.

Blacklist: The list of senders from whom you never want to receive messages. The Barracuda Spam Firewall immediately discards messages from senders on your blacklist. These messages are not tagged or quarantined and cannot be recovered. The sender does not receive a notice that the message was deleted, and neither do you. The only time a blacklisted email address is delivered is if the same email address also appears in your whitelist.

To whitelist or blacklist senders, follow these steps:

  1. Go to the PREFERENCES–>Whitelist/Blacklist page. A list of your existing whitelisted and blacklisted addresses appears on this page.
  2. To delete a whitelist or a blacklist entry, click the trash can icon next to the address.
  3. To add an entry, type an email address into the appropriate field, and click the corresponding Add button.

Tips on specifying addresses
When adding addresses to your whitelist and blacklist, note the following tips:

  • If you enter a full email address, such as johndoe@yahoo.com, just that user is specified. If you enter just a domain, such as yahoo.com, all users in that domain are specified.
  • If you enter a domain such as barracudanetworks.com, all subdomains are also included, such as support.barracudanetworks.com and test.barracudanetworks.com.
  • Mass mailings often come from domains that do not resemble the company’s Web site name. For example, you may want to receive mailings from historybookclub.com, but you will find that this site sends out its mailing from the domain hbcfyi.com. Examine the From: address of an actual mailing that you are trying to whitelist or blacklist to determine what to enter.

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How do I setup e-mail on an iPad / iPhone / iPod Touch?

Click the “Settings” icon and go to “Mail, Contacts, Calendars”

Select “Add Account …”

Select “Other” from the list

Select “Add Mail Account”

Name: Name you want displayed in the “From” field
Address: YOU@webband.com
Password: Your password
Description: WebBand (can be anything, but this describes it well)

Use IMAP if you want to keep mail on the server or POP if you want it to be removed from the server and downloaded to your iPad (IMAP is a better solution for mobile devices and is the default for the iPad).

Incoming Mail Server
Host Name: mail.webband.com
User Name: Full Email address
Password: your password

Outgoing Mail Server
Host Name: mail.webband.com

If the iPad cannot find the mail server, still setup the connection – we have found that it sometimes doesn’t find it during initial setup, but works fine when you launch the program.

Launch the Mail program and give it a few moments to find everything – mail should begin populating in less than five minutes.

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