Tour of New Mail System

This is a reminder that we will be upgrading our WebBand e-mail infrastructure on Friday November 7, 2014. During the upgrade, you may not be able to reach your mail to download it. The upgrade is expected to only take a couple hours.

We setup a page on our website with all the information you’ll need to make this a successful migration (there are a few things you may need to do). You can find that page here: http://www.webband.com/mail-upgrade-info/.

You’ll notice that the last link on the page above is a “Tour” of the new system. We’d like to encourage you to read through this page. The webmail “look and feel” will change from the old system. But most of the features are placed in very familiar areas and shouldn’t be too hard to figure out. But we wanted to show you some of them in advance.

Please remember, that if you use the webmail to store your contacts, you’ll need to export them out BEFORE the migration on Friday November 7th. Instructions are on the page above.

If you have any questions, feel free to send them to support@webband.com or call during business hours at 509-688-2573.

Migrating Contacts

We are updating our mail server on Friday November 7th, 2014. If you use the webmail feature, you’ll need to manually export your contacts from the old system and import them into the new system. You’ll also need to export your calendar (if you use) and your auto forward & response settings (if you use). We’ve put together some instructions and posted them on our website. Please review these pages ASAP.

Please note that if you use an e-mail client such as Outlook, Outlook Express, Thunderbird, Mac Mail or any other program, you will NOT need to do this – your contacts are saved in the program, not on our server.

If you have any questions, please don’t hesitate to contact us support@webband.com or during business hours at 509-688-2573 (8am-4pm Monday through Friday).

Mail Upgrade

We will be upgrading our WebBand e-mail infrastructure on Friday November 7, 2014. During the upgrade, you may not be able to reach your mail to download it. The upgrade is expected to only take a couple hours.

The new system will fix many of the issues that the old one has had the past couple years. Here are a few things to keep in mind and review before we do the upgrade: Continue reading