It appears that if you use a mail client (such as Outlook or MS Live Mail), the outgoing settings get changed. I have idea why, but it’s easily fixed.
- Open the account settings for your mail account – usually under the TOOLS pull down menu and then account settings or FILE and then Account Settings
- Click your email account to open the settings. You’ll look for the Outgoing Server tab – in Outlook, you’ll need to select MORE SETTINGS
- Verify that the Outgoing Server Requires Authentication is checked
- Go to the Advanced tab and verify that the Outgoing Server Port is set to 2525
Save those settings and you should be ready to send mail again. See this article on our support page for details: http://www.webband.com/support/mail-support/.
Lastly, our phone system isn’t working properly (great time for that to happen). So please leave a message and we’ll do our best to get back to you. I can’t help you if you don’t at least leave me your name and phone number.
Thanks for being patient with us!
The migration went as smooth as we could have expected. The old server is off and the new one is performing well. Hopefully all is working for you as well. If you are having difficulties, please contact our support department for assistance – we don’t expect any, but with these type of things, there are always issues!
Have a great weekend!!
We’re just about ready to start the mail upgrade. Once we are complete (which should be around 3pm), please attempt to log into your mail at http://mail.webband.com. If you have issues, you’ll probably need to reset your password. Please contact our support team at 509-688-2550 to do that – we are available 24/7 throughout the weeekend.
If you use a mail client program, you shouldn’t need to do anything once the DNS server has been updated.
If you use WebBand for your ISP/Internet, expect mail to start working quickly after the upgrade (we’re hoping around 3pm). If you use another ISP (i.e. Comcast or Century Link), you might have to wait a few more hours – probably late Friday or early Saturday. There is the possibility that it could take most of the weekend, but I highly doubt it.