If you have any questions regarding the new Roundcube mail, please visit our support site and see if the answers can be found there. We’ve tried to put some of the most popular questions there with answers and screenshots.
If you have a question that you’d like to see an answer for, please submit it to email@example.com and we’ll make sure it gets posted.
The WebBand business office will be closed during the Thanksgiving weekend – we close at 5:00pm on Wednesday 11/26. We’ll open up again at 8:00am on Monday 12/01.
Our support will be available throughout the weekend.
Have a safe and fun filled weekend!
It appears that if you use a mail client (such as Outlook or MS Live Mail), the outgoing settings get changed. I have idea why, but it’s easily fixed.
- Open the account settings for your mail account – usually under the TOOLS pull down menu and then account settings or FILE and then Account Settings
- Click your email account to open the settings. You’ll look for the Outgoing Server tab – in Outlook, you’ll need to select MORE SETTINGS
- Verify that the Outgoing Server Requires Authentication is checked
- Go to the Advanced tab and verify that the Outgoing Server Port is set to 2525
Save those settings and you should be ready to send mail again. See this article on our support page for details: http://www.webband.com/support/mail-support/.
Lastly, our phone system isn’t working properly (great time for that to happen). So please leave a message and we’ll do our best to get back to you. I can’t help you if you don’t at least leave me your name and phone number.
Thanks for being patient with us!