Starting February 1, 2015, our support hours will change a bit. We’ll be available 8am-8pm Monday through Friday; 8am-3pm on Saturday and will be closed on Sunday (including holidays). These were actually our hours when we first opened over 10 years ago through a couple years ago, so hopefully it will not hinder anyone’s service.
After reviewing our support logs for the past year, we realized that we can handle about 95% of our calls during those hours. After-hours support can still be requested via e-mail at firstname.lastname@example.org and we’ll get back to you ASAP.