If you need to pay a bill, please contact us before Friday or on Monday July 6th.
Happy Fourth of July!
We’ve had several calls late last week and early this week regarding email that won’t send. Of the half dozen calls so far, all were Apple iOS produccts (iPhone, iPad, etc.). While there is no confirmation of this, it seems that the last Apple iOS update “broke” outgoing settings for the mail app.
If you are having issues sending mail and use an iOS product, please check the following:
Starting February 1, 2015, our support hours will change a bit. We’ll be available 8am-8pm Monday through Friday; 8am-3pm on Saturday and will be closed on Sunday (including holidays). These were actually our hours when we first opened over 10 years ago through a couple years ago, so hopefully it will not hinder anyone’s service.
After reviewing our support logs for the past year, we realized that we can handle about 95% of our calls during those hours. After-hours support can still be requested via e-mail at firstname.lastname@example.org and we’ll get back to you ASAP.